Introduction

Motor Defence Solicitors is a law firm offering a range of legal services dealing with criminal defence work. It has two other trading names being White Dalton Motorcycle Solicitors and White Dalton Solicitors that deal with civil litigation work. As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe the UK data protection legislation, and are committed to protecting and respecting clients’ and non-clients’ privacy and rights. Specifically, we act as a “Data Controller” in respect of the information gathered and processed by us. In order that you are reliably informed about how we operate, we have developed this privacy notice (also known as a Fair Processing Notice or FPN), which describes the ways in which we collect, manage, process, store and share information about you as a result of you being our client or visiting this site. The privacy notice also provides you with information about how you can have control over the use of your data. If you have any comments or queries regarding our use of your data, please contact our Group Data Protection Officer by emailing mail@whitedlton.co.uk Alternatively, you can write to our Group Data Protection Officer, Motor Defence Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA.

What Information Do We Collect About You?

In general terms, we seek to collect information about you so that we can: The information that we need for these purposes is known as your “personal data”. This can include your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter. We also process sensitive classes of information that includes: We will seek your permission if we need to record any of your sensitive personal data on our systems. Motor Defence Solicitors do not routinely record telephone conversations. However, where appropriate, telephone conversations are recorded i.e. Court hearings conducted by telephone etc. Therefore any information captured via this medium and obtained by us will be stored as applicable. Please also be advised that when you visit any of our websites, cookies will be used to collect non-personal information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet, and information about your visit such as the pages you viewed or searched for, pages response times, download errors etc. We do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings as described in our Cookie Policy.

Cookie Policy

When first entering the www.motordefenceteam.co.uk website you will be prompted by a message at the top of the screen as to whether you would like to accept cookies, specifically the Google Analytics cookies, to be placed on your computer. Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the facilities available on our website. Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookie. Google Analytics gathers non-personal data regarding the visitors to our site on our behalf using cookies and code embedded in the site. Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. The Motor Defence Solicitors Web Team uses this type of information, as with that obtained from any other cookies used on the site, to help it improve the service to its users.

Cookies

Whilst we can't offer assistance in managing cookies for every browser, the following website provides information on controlling cookies in most of the major browsers. The table below explains the cookies we use. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookie

Name

Properties

More information

Google Analytics _ga Duration: 2 Years Content: Used to distinguish users Click here for an overview of privacy at Google
Google Analytics _gid Duration: 24Hours Content: Used to distinguish users Click here for an overview of privacy at Google
Google Analytics _gat_gtag_UA_873896_3 Duration: 1 Minute Content: Used to throttle request rate Click here for an overview of privacy at Google
Site cookie acceptance Temporary catAccCookies Duration: 30 days Content: integer number This cookie is used to record if a user has accepted the use of cookies on the website.
Browser Cookie Test wordpress_test_cookie Duration: Session Content: WP+Cookie+Check To check a browser accepts cookies.

Log files

Log files collect non-personal information of users to our websites and are an in-built mechanism provided by our web hosting provider

How Will We Use The Information?

We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains: The legal basis for processing your data, linked to each processing purpose; and In what circumstances your data will be shared with a third party organisation.

Purpose for processing data

Legal basis for processing data

Third party organisations with whom data is shared

To administer our relationship with you, provide services and respond to enquiries. To meet the requirements of a contract. Applicable parties such as a Defendant, the police, HMRC, the Court, a medical agency etc.
To ensure the billing of any procured services by you and obtain payment. To meet the requirements of a contract. Applicable parties such as a Defendant, the Court, a medical agency, Government VAT and tax inspectors, our accountants, our bank, external auditors, internal auditors etc.
To communicate with you about a case, legal updates, breaking news, newsletters and event invitations etc. which are relevant to your interests and in line with your preferences. To seek explicit consent prior to sending individuals the information and in line with preferences. None
To provide enquirers support by telephone. To fulfil contractual obligations this includes taking action before entering into a contract. None
To process and respond to complaints. To meet a legal obligation. None if the complaint gets resolved internally. If not, information may be sent to an applicable party such as the Solicitors Regulation Authority, Legal Ombudsman, our professional indemnity insurer etc.
To monitor and record information relating to the use of our services, to include our website. To meet a legitimate interest in order to improve the services and experience and website for individuals. Non-personal aggregated data is shared with Google Analytics
To capture photographs and videos in relation legal services we are providing. To meet the requirements of a contract. Applicable parties such as a Defendant, the police, HMRC, the Court, a medical agency etc.
To conduct human resource administration to include assessing suitability, eligibility and/or fitness to work. To fulfil contractual obligations this includes taking action before entering into a contract. Disclosure and Barring Service.
To ensure the continued operation of the firm’s internal IT services and systems. To fulfil contracted obligations. This includes taking action before entering into a contract. Third Party IT providers who are contracted to us.

Your Rights

Under the terms of data protection legislation, you have the following rights as a result of using this website:

Right To Be Informed

This privacy notice, together with our Cookie Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.

Right To Access

You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Depending on the request, you may be able to obtain this information at no cost from us. We will send you a copy of the information within 30 days of your request. An example of where you may have to pay for certain information is if you are/were a Client of the firm; instructed us to do work which we had undertaken; and had not yet paid the firm for that work. For more information on that you may need to refer to the specific retainer you have with the firm. To make Subject Access Request, please write to our Group Data Protection Officer Motor Defence Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA. Alternatively, you can email mail@whitedlton.co.uk

Right To Rectification

If any of the information that we hold about you is inaccurate, you can either: Contact our Group Data Protection Officer at Group Data Protection Officer Motor Defence Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA; or Via email at mail@whitedlton.co.uk

Right To Be Forgotten

From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information you can either: Contact our Group Data Protection Officer at Group Data Protection Officer Motor Defence Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA; or Via email at mail@whitedlton.co.uk

Right To Object

You have the right to object to: The continued use of your data for any purpose listed above for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time. The continued use of your data for any purpose listed above for which the lawful basis of processing is that it has been deemed legitimate.

Right To Restrict Processing

If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, you can either: Contact our Group Data Protection Officer at Group Data Protection Officer Motor Defence Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA; or Via email at mail@whitedlton.co.uk

Right To Data Portability

If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, you can either: Contact our Group Data Protection Officer at Group Data Protection Officer Motor Defence Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA; or Via email at mail@whitedlton.co.uk

Rights Related To Automated Decision-Making

If you would like to object to automated decision making without any individual involvement, and to the profiling of your data, you can either: Contact our Group Data Protection Officer at Group Data Protection Officer Motor Defence Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA; or Via email at mail@whitedlton.co.uk

Is The Processing Of Information Likely To Cause Individuals To Object Or Complain?

Motor Defence Solicitors is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.

How Long Will We Retain Information For?

Motor Defence Solicitors will typically retain information for a period of six years after a legal case involving an adult has concluded. If the case involve a child this could be longer depending on their age and how old they were when the case concluded. If the case involves a Trust, again it could be longer than 6 years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients. If you have signed up to any of our email newsletters we will keep the data until such time you unsubscribe from said newsletters.

Overseas Transfers

If we provide a legal service to you as a client, none of the information that we collect process or store as a result of this website is knowingly transferred by us outside of the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described above. The following is applicable to subscribers to our email newsletters. The Website and the Services are provided, supported, and hosted in the United States. As we are using the Website or Services from outside the United States, be aware that your information may be transferred to, stored, and processed by the third party in their facilities and by those third parties with whom they may share your Personal Information, in the United States and other countries. They have taken appropriate measures to require that your Personal Information will remain protected and have implemented appropriate safeguards to require that your Personal Information will remain protected. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law. They have implemented similar safeguards with their third party service providers and partners. Specifically to users of our website and Google Analytics, Google may store and process Customer Personal Data in the United States of America and any other country in which Google or any of its Subprocessors maintains facilities. Google will ensure that the parent company of the Google group, Google LLC, remains self-certified under Privacy Shield on behalf of itself and its wholly-owned U.S. subsidiaries; and the scope of Google LLC’s Privacy Shield certification includes Customer Personal Data.

Data Privacy And Security

At Motor Defence Solicitors, we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy. We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:

Location Tracking Via Our Website

Non-personalised aggregated data is passed to Google Analytics and Campaign Monitor. These services allow us to improve our services to you. As part of this they analyse IP address information from devices to ascertain your location down to City level. In addition, Campaign monitor will as part of its analytics distinguish users email addresses by their location on a per-campaign basis.

General

Questions and comments regarding this Privacy Notice are welcomed, you can either: Contact our Group Data Protection Officer at Group Data Protection Officer Motor Defence Solicitors, Red Line Chambers, Leighton Road, Wingrave, Aylesbury, Buckinghamshire, HP22 4PA; or Via email at mail@whitedlton.co.uk You can also contact our Group Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or https://ico.org.uk.

Provision of website

Whilst we make every effort to ensure that www.motordefenceteam.co.uk is available 24 hours/day, we cannot guarantee 100% uptime and will not be liable if the website is unavailable for any reason. We may, at our discretion, suspend access to www.motordefenceteam.co.uk for any reason, without limitation this may include:
  1. Any reason beyond our control
  2. System failure
  3. Maintenance, repair or upgrades
Whilst we take every precaution to ensure that the website and materials do not contain malicious content, we cannot accept any responsibility for a virus or malware you download.

External Links

Our website may contain convenience links to other sites, mainly those of official legal regulatory bodies, but also to those of other third parties. Motor Defence Solicitors is not responsible for the privacy practices and content contained within any of these other sites and cannot accept any responsibility for them. You should be aware of this when you leave the Motor Defence Solicitors website and we encourage you to read the privacy statements on other websites you visit.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Last Updated: 25/05/2018

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